If you get locked out, you’ll have to delete your account and create a new one.Īlthough you can choose from several authentication options, some authentication methods such as Security Keys, PIV/CAC cards and authentication applications are more secure against phishing and theft. is unable to grant you access to your account if you get locked out and/or lose your authentication method. losing your phone), you’ll have a second option to use to get access to your account. If you lose access to your primary authentication method (i.e. We encourage you to add two methods for authentication to your account. We use 2FA as an added layer of protection to secure your information. You’ll need to provide an alternate email address where a Microsoft customer service representative will contact you within 24 hours.In addition to your password, requires that you set up at least one secondary authentication method to keep your account secure. We take your account security seriously and need these details to help us prevent hackers from accessing your account. Provide as much information as you can to help us verify your identity. On the Reset your password page, click I can’t use any of these options, to contact customer support by filling out an online form. If don’t have alternate contact information or it’s out of date, you can still reset your password. I can’t use any of the password reset options You can use our password checker to test the strength of your new password before you use it. Make sure you create a strong, unique password to help keep your account secure. To reset your MSN password, go to the Reset your password page, answer a few questions to verify your identity, and we’ll send a password reset code to your phone or alternate email address. See My account has been hacked, and follow the steps to recover your account.
If you’re having trouble signing in, or forgot your password, we can get you back into your account in a couple steps.
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